If any warranty is implied, Our warranty is strictly (RTB) Return To Base.
Our products are not man made in moulds, manufactured or produced under strict factory controlled environments or under regulated temperatures. Therefore we have no control of the behaviour of natural rock or stone.
All of our stone basins, stone bowls, stone seats carry a 12 month RTB warranty if not specially stated. RTB (Return to Base) means the buyer pays for returning goods to us; we will fix or in the case of the product deemed unrepairable a replacement of the faulty product(s) will be sent. A refund will be given only if a suitable replacement is not available. Warranties are not transferable beyond the original purchaser and a copy of the original receipt must accompany any such claim. Shipping fee is not refundable. Warranty does not cover unauthorized repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. Warranty does not cover if your purchase was used for business/commercial purpose.Our warranty does not apply to or cover any Stone bath, pedestal stone basin, stone statue, stone carving, stone sculpture, garden statue or petrified wood product.
Warranty does not in any way apply to any such installation, de installation or re installation for any of our products should they needed to be returned to base for repair, replacement or refunding
Refunds usually take between 5 - 7 Business days to process once approved and agreed on by both parties. Any such further claims can not be submitted against any original claim which are deemed final and closed.
Transit damage claims. Please immediately notify us of any transit damage to your order, take evidential photographs and as much supporting documentation as possible to support any claim. Once this information is submitted to us for review, we will initiate, fast track an agreed replacement to be sent to you at no charge.