Q. Why choose the basin first over the tiles or other bathroom colours?

A. Choosing to buy the basin before tiling your bathroom offers several advantages.

Firstly, purchasing the basin beforehand allows you to accurately plan the placement and positioning of the basin in relation to the tiles. This ensures that the tiles can be arranged in a visually appealing manner around the basin, creating a seamless and cohesive design.

Secondly, by knowing the dimensions and style of the basin in advance, you can select the most suitable tiles and other room colours to complement the basin. This helps you make informed decisions regarding the colour, texture, and pattern of the tiles.

Q.  Why Opt for a natural stone bathroom rock basin instead of a common white basin ?

Unique Aesthetic Appeal: Natural stone basins have a distinctive and captivating beauty that sets them apart from common white basins. Each stone basin is inherently unique, featuring its own patterns, colours, and textures. This natural variation adds a touch of elegance and character to your bathroom, creating a visually stunning focal point.

  1. Timeless Elegance: Natural stone basins have a timeless appeal that can withstand changing design trends. Their organic and earthy look evokes a sense of luxury and sophistication. They can complement a variety of interior styles, from traditional to contemporary, and blend seamlessly with different color schemes, giving your bathroom a timeless and enduring elegance.
  2. Environmental Friendliness: Choosing a natural stone basin contributes to environmentally friendly design choices. Natural stone is a sustainable and renewable resource, and its extraction and manufacturing processes have a lower environmental impact compared to the production of synthetic materials. By opting for a natural stone basin, you are making a more eco-conscious choice for your bathroom.
  3. Increase in Home Value: Installing a natural stone basin in your bathroom can enhance the value of your home. Its luxurious and unique appeal adds a touch of exclusivity and sophistication, making your bathroom stand out to potential buyers or renters who appreciate high-quality materials and craftsmanship.

In summary, selecting a natural stone bathroom rock basin over a common white basin provides you with a visually stunning, durable, and environmentally friendly option that adds timeless elegance and value to your bathroom space.

Q. Why are some similar size basins heavier than others?
A. Light & less dense rocks will feel unusually light. Pumice is a good example of a low density rock. It has tiny air pockets, making it light enough to float on water. Rocks that feel unusually heavy can have many layers of compression over time & contain dense minerals such as iron ore, sulfides or garnet.

Q. How do you measure your basins ?
A. We begin by determining the longest and widest points of each basin. Next, we measure the lowest and highest points on the sides, extending from the bottom to the top edge. This measurement procedure is repeated for the interior of the basin. On average, most basins have an outside measurement of approximately 15cm from top to bottom, with a tolerance of +/- 1cm. However, certain basins exhibit unique characteristics, resulting in side heights ranging from 11cm to 17cm. Additionally, for basins with prominent flat surfaces on the edges, we refer to this area as the "Lip," which varies in size for each individual basin.


Q. How long does it take to craft a stone basin?
A. Approximately 5 full days to cut, grind, sand, seal sand and polish a basin.

Q. Where do these basins come from?
A. Hand crafted in Indonesia from our own team of local Artisans.

Q. What size basin should I choose? 
A: The size of the vanity top will determine the suitable basin size. It is recommended to check the weight specifications of the basin before making a purchase, especially if your vanity top is "floating." In such cases, you may need to increase the weight capacity of the supporting brackets attached to the wall studs.’

Q. Do these basins have a standard New Zealand waste size hole?
A. Yes all our basins and baths have their holes drilled to New Zealand standards. All basins have a 32mm waste hole and bath tubs 40mm. Choose 'No Overflow' with your basin or bath Pop-up

Q. What is your warranty on your standard stone basins?
A. 10 Year return to base warranty

Q. Does the bottom of the basin need to be siliconed to the vanity?
A: Typically, the combined weight of the basin and the connected "Pop up" waste pipe should be sufficient to hold the basin in place. However, it is advisable to silicone the base for two reasons: 1) to enhance the stability of the basin on the vanity top, and 2) to prevent any accidental water from the vanity top from seeping underneath the basin..


Q. What is the best silicone to use ?
A: It is recommended to use a "Neutral curing" silicone to prevent any discolouration or bleeding from the vanity top onto the stone. For optimal results and to maintain a natural appearance, we suggest applying the silicone approximately 20-30mm from the outer edge of the basin, between the surface of the vanity top and the basin. This technique ensures that an unsightly line of silicone is not visible between the basin and the vanity top, preserving the natural aesthetics.

Q. Sometimes I see lines through the stone, what are these?
A. These are compression layers that take thousands of years to form. It gives each basin its individual character.

Q. Can you get matching basins?
A. Almost impossible to achieve due to their uniqueness. In some rare cases we come across 1 boulder that can be split into 2 basins. Around only 1 - 2 % of our basins are sold as pairs due to their rarity


Q. Why are there numerous photos available for each basin?
A: Each basin possesses its own unique character, shape, size, and color. To assist customers in determining if a basin suits their preferences, we provide a variety of photos. This extensive visual representation eliminates the need for guesswork when making online purchases, allowing customers to make informed decisions.

Q. Do you have a money back policy?
A. Yes we do, if you are not satisfied with your choice within 30 days, you may return any un used product to us for a full refund less freight fees. Products must be in the “new” condition packed securely undamaged upon inspection back to our warehouse in Christchurch.