Shipping Policy, Costs & Delivery Time Frames
Shipping Policy:
We ship to New Zealand Nationwide. Your order matters to us. This is why we want to make sure that your order(s) arrive on time and in excellent condition with in the expected time frame
Delivery Time frames
We are partnered with third-party logistics freight and courier companies in New Zealand to deliver all items via Track and Trace. Items will normally be delivered during business hours only.
Track your orders
When your order has been processed and shipped, you will receive an e-mail notification from which will include the shipping details and the tracking number. Once your order has shipped from our 3rd party logistics warehouse, please directly contact the courier company with any inquiries about the status of your package. If you have any questions regarding the status of your shipment, StoneBase will do our best to help you contact the freight or courier company. However, we have no controls over the courier companies' delivery timeframe or outcome. This means, the fastest and most efficient way is if you directly contact the freight / courier company with any inquiries about the status of your order.
Who we ship your items with
We use these freight & courier companies to ship orders around NZMainfreight https://www.mainfreight.com/new-zealand/en-nz (09) 589 2400
Owens https://www.owens.co.nz/nz/en/nz-home.aspx (09) 589 2400
Castle Parcels https://www.castleparcels.co.nz/ 0800 404 303
Shipping Time Frames
Standard Shipping times frames are as follows
South Island Main Centres Courier 3 - 5 Business days
South Island Rural Delivery Courier 5 - 7 Business days
North Island Main Centres 5 - 7 Business days
North Island Rural Delivery 10 - 12 Business days
For Christmas Holiday Delivery times 16 December – 3 January, 2022
South Island Main Centres Courier 5 - 7 Business days
South Island Rural Delivery Courier 7 - 10 Business days
North Island Main Centres 7 - 10 Business days
North Island Rural Delivery 12 -15 Business days
NB: We do not ship to Great Barrier, Stewart Island or the Chattam Islands unless quoted prior.
*Please ask for a quote we are happy to give a specific quotes for your area or work with you and use your own freight company or agent
Shipping Rates
Shipping rates for 1 – 2kg’s
- Collect yourself $0.00
- Christchurch local $7.50
- South Island main centres $12.50
- South Island rural towns $15.00
- North Island main centres 15
- North Island rural towns $17.50
The rates for 2 – 3kg’s
- Collect yourself $0.00
- Christchurch local $10
- South Island main centres $13.50
- South Island rural towns $16.50
- North Island main centres 15
- North Island rural towns $18.50
The rates for 3.1 – 5.9kg’s
- Collect yourself $0.00
- Christchurch local $10
- South Island main centres $13.50
- South Island rural towns $16.50
- North Island main centres 15
- North Island rural towns $18.50
The rates for 6 – 9.9kg’s
- Collect yourself $0.00
- Christchurch local $12.50
- South Island main centres $16.50
- South Island rural towns $35
- North Island main centres $25
- North Island rural towns $45
The rates for 10 – 23,9kg’s
- Collect yourself - Free
- Christchurch local - $19.00
- South Island main centres - $39.00
- North Island main centres - $49.00
- South Island rural towns - $65.00
- North Island rural towns - $85.00
The rates for 24 – 39.9kg’s
- Collect yourself - Free
- Christchurch local - $25.00
- South Island main centres - $65.00
- North Island main centres - $79.00
- South Island rural towns - $85.00
- North Island rural towns - $95.00
The rates for 40-75kg’s
- Collect yourself $0.00
- Christchurch local $35
- South Island main centres $85
- South Island any rural towns $125
- North Island main centres $115
- North Island rural towns $150
The rates for 75.1-149kg’s
- Collect yourself $0.00
- Christchurch local $55
- South Island main centres $105
- South Island any rural towns $150
- North Island main centres $140
- North Island rural towns $175
The rates for 150kg’s +
- Collect yourself $0.00
- Christchurch local $75
- South Island main centres $135
- South Island rural towns $175
- North Island main centres $150
- North Island rural towns $250
The rates for SOLID STONE BATH 1000Kg’s +
- PLEASE CONTACT US FOR A QUOTE
SHIPPING TOO EXPENSIVE ?
Should you feel you can get a better price for shipping we invite you to use your own methods of shipping. We will happily pack and make your item(s) ready for collection. Once your item is collected by your freight company, the responsibility for breakages and or damage will then shift to your nominated company where you will then take up any disputes or claims directly with them.
If you wish to organise your own transport please select “Collect yourself” at check out and contact us to liaise with your shipping agent once payment has been made.
Alternatively contact us on 0800 888 288 or e-mail sales@stonebase.co.nz and we will do our best to get a price for your shipment