Warranty & Returns

Our products are not man made in moulds, manufactured or produced under strict factory controlled environments or under regulated temperatures. Therefore we have no control over the behaviour of natural rock or stone.

All of our counter top stone basins, stone bowls with a SKU# higher than #920 carry a 1 year RTB warranty to the original purchaser (not including petrified wood) if not specifically stated. Natural River stone soap dispensers and stone accessories (excluding petrified wood) & product with a SKU# of 919 or less is covered by a 1 year RTB to base warranty (Return to Base) This means the buyer pays for returning goods to us; we will fix or in the case of the product deemed unrepairable a replacement of the faulty product(s) will be sent at the buyers cost. We dont not issue refunds. Warranties are not transferable beyond the original purchaser and a copy of the original receipt must accompany any such claim. Shipping fee is not refundable. Warranty does not cover unauthorised repairs, incorrect assembly, misuse, abuse or use of a product for which it was not designed. Warranty does not cover if your purchase was used for business/commercial purpose or brought at auction.

Our warranty does not apply to or cover any Stone bath, pedestal stone basin, stone statue, stone carving, stone sculpture, garden statue or petrified wood, onyx or marble product.

Warranty does not in any way apply to any such installation, de installation or re installation for any of our products should they needed to be returned to base for repair or replacement and does not cover return shipping.

Transit damage claims. Please immediately notify us of any transit damage to your order, take evidential photographs and as much supporting documentation as possible to support any claim. Once this information is submitted to us for review, we will initiate, fast track an agreed replacement to be sent to you at no charge.